I have Windows 8. When starting my computer I now get a pop up menu that says The Start menu was updated to the latest version. It also has a check box to choose to set my browser homepage to Web Search. What is this thing? Is it something legitimate? If not, how do I get rid of it?
I have windows 8. When starting my computer I get a pop up screen telling me that The Start Menu was
+62Hi Jen,
Welcome to the Community Foum,
Edit: What browser are you using. Web Search sounds like a PUA.
When Start Menu from Pokki is installed, whenever you will start your computer, a “Start Menu Updated” will randomly pop-up. The Start Menu Updated will display a change log, and will offeryou to install an additional program. If you click on the “OK”, “Run Update” or “Click to install now” button, apart of installing an update, you’ll agree to download an adware or a browser hijacker onto your computer.
This program is typically added when you install another free software (video recording, download-managers or PDF creators) that had bundled into their installation this potentially unwanted program.
So what you are seeing and describing is what we on the Community refer to as a https:///t5/Techie-KB/How-to-Remove-Potentially-Unwanted-Applications/ta-p/40744. (Potentially Unwanted Application)These are very annoying at best in that they cause pop-us, redirect your browser home page, and other behavior that may slow down the computer and direct ads your way, but they are not actually doing anything bad like damaging files or stealing information. Often they are installed intentionally by you the user as browser add-ons for various tasks such as quick search tools.. but they also come with the result of added annoying pop-ups and ads. Other times they 'piggy back' with other software that you installed, or try to 'sneak' onto your system entirely.
WSA does detect and remove many PUA's, and more are being added, but WSA does not detect all of them. A simple browser add-on with PUA behavior that is easy to identify and easy to remove is not likely to be detected and removed by WSA. Those that are intentionally difficult to locate and remove are. Please see THIS LINK for more information regarding Webroot's stance on these annoying programs.
The best thing to do is to submit a Trouble Ticket and ask Webroot Support to take a look and remove these for you. There is NO CHARGE for this for valid WSA license holder.
Also, we have had a lot of discussion regarding these recently, and I have posted an Idea for Webroot to consider asking them to increase PUA detection. The more users that need help removing a particular PUA the more likely and faster that PUA will be added to detection.
I hope this helps!
Welcome to the Community Foum,
Edit: What browser are you using. Web Search sounds like a PUA.
When Start Menu from Pokki is installed, whenever you will start your computer, a “Start Menu Updated” will randomly pop-up. The Start Menu Updated will display a change log, and will offeryou to install an additional program. If you click on the “OK”, “Run Update” or “Click to install now” button, apart of installing an update, you’ll agree to download an adware or a browser hijacker onto your computer.
This program is typically added when you install another free software (video recording, download-managers or PDF creators) that had bundled into their installation this potentially unwanted program.
So what you are seeing and describing is what we on the Community refer to as a https:///t5/Techie-KB/How-to-Remove-Potentially-Unwanted-Applications/ta-p/40744. (Potentially Unwanted Application)These are very annoying at best in that they cause pop-us, redirect your browser home page, and other behavior that may slow down the computer and direct ads your way, but they are not actually doing anything bad like damaging files or stealing information. Often they are installed intentionally by you the user as browser add-ons for various tasks such as quick search tools.. but they also come with the result of added annoying pop-ups and ads. Other times they 'piggy back' with other software that you installed, or try to 'sneak' onto your system entirely.
WSA does detect and remove many PUA's, and more are being added, but WSA does not detect all of them. A simple browser add-on with PUA behavior that is easy to identify and easy to remove is not likely to be detected and removed by WSA. Those that are intentionally difficult to locate and remove are. Please see THIS LINK for more information regarding Webroot's stance on these annoying programs.
The best thing to do is to submit a Trouble Ticket and ask Webroot Support to take a look and remove these for you. There is NO CHARGE for this for valid WSA license holder.
Also, we have had a lot of discussion regarding these recently, and I have posted an Idea for Webroot to consider asking them to increase PUA detection. The more users that need help removing a particular PUA the more likely and faster that PUA will be added to detection.
I hope this helps!
IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.2), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
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