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I installed Webroot SecureAnywhere on my PC today and now my Internet Explorer will not work.

  • April 11, 2015
  • 2 replies
  • 28 views

I installed Webroot SecureAnywhere on my PC today and now my Internet Explorer will not work.  I get a notification that "Internet Explorer has stopped working"  Any thoughts?

2 replies

Petrovic
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  • Gold VIP
  • April 11, 2015

Baldrick
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  • Gold VIP
  • April 11, 2015
Hi KStude
 
Welcome to the Community Forums.
 
If I may add to this by asking whether you have tried another browser apart from IE, and if so then whether you get the same result/same block?
 
If that is the case then I would suugest that if what Petrovic has suggested comes up blank that you try an uninstall/clean reinstall, which you can do as follows:
 
  • Make sure you have a copy of your Keycode
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here (Best Buy Subscription PC users click here)
  • Uninstall WSA and Reboot
  • Install with the new installer, enter your Keycode and don't import any settings as you can set it up as you like once it's done
  • Let it finish it's install scan
  • Reboot once again
 If this also fails to resolve the problem, you may need to contact Support for assistance.
 
If your subscription is directly through Webroot, you will need to contact Webroot Support.  You can do so by submitting a Support Ticket if you have not already done so, or by phone during business hours.  (The online Ticketing system is manned 24/7).
 
Do please let us know how you get on and what works or not for you, etc.
 
Regards, Baldrick