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I just bought and downloaded webroot have scanned computer twice and i am still gettting pop ups

  • August 18, 2015
  • 1 reply
  • 16 views

I bought this program hoping it would solve my issues of pop ups which are horrible. and it seems it has gotten worse!!!

1 reply

Ssherjj
Moderator
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  • Moderator
  • August 18, 2015
Hello ?,
 
Welcome to the Webroot Community,
 
If you installed WSA after first having these popups starting then it is possible that WSA has been unable to clean these up...it is more difficult to rid oneself of the apps that can cause these once they are installed...it is better if they are stopped before they can get into the system.
 
You could be 'suffering' from  non-malware programs we commonly refer to as PUAs or Potentially Unwanted Applications
 
WSA does detect and remove many PUA's, and more are being added, but WSA does not detect all of them. A simple browser add-on with PUA behavior that is easy to identify and easy to remove is not likely to be detected and removed by WSA. Those that are intentionally difficult to locate and remove are. Please see THIS LINK for more information regarding Webroot's stance on these annoying programs.
 
For those that are not detected by WSA, please see this KB Article. It has some easy to follow directions on locating and removing PUA's. You may also want to submit a Trouble Ticket, especially if you cannot remove it easily from the directions in the KB Article.
 
For those that ARE detected by WSA, but cannot be removed automatically, you can submit a Trouble Ticket.  Webroot Support will help you get these annoying 'crapware' off your computer at no extra charge, and the additional examples may help to better automatic removal of that particular PUA for all users in the future.
 
Please check out the Knowledge Base article about PUAs.. at the bottom of the page will be programs to install free Ad Blockers.
 
 
Hope this helps..