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I just encountered a W10 Edge potential virus message and it looks like a hoax. Has anyone else

  • October 2, 2015
  • 3 replies
  • 29 views

When attempting to open Edge I was presented with a message that stated contact Microsoft immediately and provided a telephone number. This looks like a scam. I ran a virus scan which uncovered nothing. Has anyone else encountered anything like this?

3 replies

Baldrick
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  • October 2, 2015
Hi jbhughes086
 
Welcome to the Community Forums.
 
You are most likely correct, so well done for spotting this. Neither Microsoft nor any other company sends emails, pop ups, or phone calls of any kind advising that you may have a problem.
 
As you have not clicked on any links, allowed them to remote into your computer, or went to any web sites no need to take any further action at present.  By way of more information, read on:
 
NEWS ARTICLE: Tech Support Scams are on the rise.
 
Microsoft never issues this type of warning or email or anything of a sort!  Please see the following link for Microsofts official word on this:
 
http://www.microsoft.com/security/online-privacy/avoid-phone-scams.aspx
 
"Neither Microsoft nor our partners make unsolicited phone calls (also known as cold calls) to charge you for computer security or software fixes.
 
Cybercriminals often use publicly available phone directories so they might know your name and other personal information when they call you. They might even guess what operating system you're using.
 
Once they've gained your trust, they might ask for your user name and password or ask you to go to a website to install software that will let them access your computer to fix it. Once you do this, your computer and your personal information is vulnerable."
 
Also see Avoid scams that use the Microsoft name fraudulently
 
http://www.microsoft.com/security/online-privacy/msname.aspx
 
For more information here iwhat the United States Federal Trade Commission has to say on the subject::
 
http://www.consumer.ftc.gov/articles/0346-tech-support-scams
 
"In a recent twist, scam artists are using the phone to try to break into your computer. They call, claiming to be computer techs associated with well-known companies like Microsoft. They say that they’ve detected viruses or other malware on your computer to trick you into giving them remote access or paying for software you don’t need.
 
These scammers take advantage of your reasonable concerns about viruses and other threats. They know that computer users have heard time and again that it’s important to install security software. But the purpose behind their elaborate scheme isn’t to protect your computer; it’s to make money."
 
This scam is common and has been around for quite a while.  Here is a good Webroot Blog article from April 2013 by Threat Researcher Roy Tobin.
 
http://www.webroot.com/blog/2013/04/30/fake-microsoft-security-scam/
 
Hope that helps?
 
Regards, Baldrick

  • Author
  • Fresh Face
  • October 2, 2015
I'm unable to clear the screen message that appears from when I selected Edge. It goes away if I reboot, but returns as soon as I select Edge again. Any thoughts? 

Baldrick
Gold VIP
  • Gold VIP
  • October 2, 2015
It is possible that the message is due to the presence of a PUA or Potentially Unwanted Application that may have gotten onto your system. These are non malware programs that are generally adware and the like related.
 
Can you give us any more information as to the source of the message or just the details such as the phone number it contains...as that may help identifiy its provenance and therefore allows us to confirm the PUA theory or not.
 
Regards, Baldrick