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I just purchased WR Secure Anywhere and I am having trouble installing it on my laptop.

  • December 2, 2015
  • 5 replies
  • 40 views
D
Fresh Face
I just purchased WEBROOT Secure Anywhere and I am having trouble installing it. I followed all the instructions. The window to enter my keycode doesn't come up. Only a window asking me to open files.

Best answer by Ssherjj

Hi there,
 
Would you please try this below?
 
If you have a new keycode, you can activate it as follows:
  1. Open SecureAnywhere.  
  2. Click the gear icon next to My Account. Your account panel displays. [img]http://sw.nohold.net/Webroot/Images/myaccountdetails.png[/img]  
  3. Under Activate a new keycode, enter the keycode you want to add and click Activate. Note: your keycode is a string of 20 alphanumeric characters. It is unique and holds the information about your subscription. You may choose to copy and paste your keycode when prompted, to ensure that the characters are entered correctly.
If you would like to also add your keycode to your online management account, click here for instructions.

 
If you need more help then please get back to us. ok?
 

    5 replies

    Ssherjj
    Moderator
    Forum|alt.badge.img+62
    • Ssherjj
    • Moderator
    • December 2, 2015
    Hello dempsey1126
     
    Welcome to the Webroot Community,
     
    Is this the first time installing Webroot? Or is this a renewal?
    IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.3), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
      D
      Fresh Face
      • dempsey1126
      • Author
      • Fresh Face
      • December 2, 2015
      Hi Sherry, This is a renewable.
      Ssherjj
      Moderator
      Forum|alt.badge.img+62
      • Ssherjj
      • Moderator
      • Answer
      • December 2, 2015
      Hi there,
       
      Would you please try this below?
       
      If you have a new keycode, you can activate it as follows:
      1. Open SecureAnywhere.  
      2. Click the gear icon next to My Account. Your account panel displays. [img]http://sw.nohold.net/Webroot/Images/myaccountdetails.png[/img]  
      3. Under Activate a new keycode, enter the keycode you want to add and click Activate. Note: your keycode is a string of 20 alphanumeric characters. It is unique and holds the information about your subscription. You may choose to copy and paste your keycode when prompted, to ensure that the characters are entered correctly.
      If you would like to also add your keycode to your online management account, click here for instructions.

       
      If you need more help then please get back to us. ok?
       
      IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.3), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
        D
        Fresh Face
        • dempsey1126
        • Author
        • Fresh Face
        • December 2, 2015
        Hi Sherry, Thank you very much! I got it installed and it works great as usual.  Dempsey,
          Ssherjj
          Moderator
          Forum|alt.badge.img+62
          • Ssherjj
          • Moderator
          • December 2, 2015
          H dempsey1126,
           
          That's wonderful and thank you for letting us know! Have a great evening!:D
           
           
          IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.3), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
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