Solved
I'm trying to permanently erase a file using webroot and the option is not showing up
I had to reinstall webroot and now I no longer have the option to permanately erase a file. Also, although webroot pops up when I click the icon, it no longer appers in my list of programs in the Control Panel
Best answer by Ssherjj
Hello bogiefan54,
Welcome to the Webroot Community,
Looks like you willl need to make a uninstall/clean reinstall of Webroot.
Here is a KB Article showing how to do this when Webroot is missing from the Control Panel.
After following these steps then you should be able to reinstall Webroot. Here is information below:
Please follow the steps closely!
If you need further help then you can always submit a Support Ticket and they will look into this for you free of charge with a Webroot subscription,
Hope this helps?
Welcome to the Webroot Community,
Looks like you willl need to make a uninstall/clean reinstall of Webroot.
Here is a KB Article showing how to do this when Webroot is missing from the Control Panel.
After following these steps then you should be able to reinstall Webroot. Here is information below:
Please follow the steps closely!
- Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
- KEEP the computer online the install to make sure it works correctly
- Download a Copy Here
- Install with the new installer, enter your Keycode
- Let it finish it's install scan
- Reboot
If you need further help then you can always submit a Support Ticket and they will look into this for you free of charge with a Webroot subscription,
Hope this helps?
+62Hello bogiefan54,
Welcome to the Webroot Community,
Looks like you willl need to make a uninstall/clean reinstall of Webroot.
Here is a KB Article showing how to do this when Webroot is missing from the Control Panel.
After following these steps then you should be able to reinstall Webroot. Here is information below:
Please follow the steps closely!
If you need further help then you can always submit a Support Ticket and they will look into this for you free of charge with a Webroot subscription,
Hope this helps?
Welcome to the Webroot Community,
Looks like you willl need to make a uninstall/clean reinstall of Webroot.
Here is a KB Article showing how to do this when Webroot is missing from the Control Panel.
After following these steps then you should be able to reinstall Webroot. Here is information below:
Please follow the steps closely!
- Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
- KEEP the computer online the install to make sure it works correctly
- Download a Copy Here
- Install with the new installer, enter your Keycode
- Let it finish it's install scan
- Reboot
If you need further help then you can always submit a Support Ticket and they will look into this for you free of charge with a Webroot subscription,
Hope this helps?
IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.2), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
+62Hi there!
That's great to hear. You are most welcome.
Thank you for letting us know. 🙂
That's great to hear. You are most welcome.
Thank you for letting us know. 🙂
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