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I paid 2 times for webroot and can't get it on my computer would you please mail me the cd?

  • December 28, 2015
  • 4 replies
  • 38 views
I
I paid 2 times for webroot thinking my first payment didn't go through checked with the bank ending with 227 the payment did go thru then i used debit card ending in1450 and tried installing would you please send me the disc and my balance ?

    4 replies

    edwin_eekelaers
    Popular Voice
    Forum|alt.badge.img+6
    ? never ever mention any details about credit or debit cards in a forum anywhere for your own sake. Even the tiniest part can be used against you if the people somehow succeed in gathering more data from you. If you feel the need to share these details with Webroot then do it only in a direct contact with them and not on a forum. You never know who might be looking over your shoulder somewhere...
     
    Besides that i suggest you get in contact with WR support ( if you bought it directly from them and renewed your subscription thru them ). 
      Ssherjj
      Moderator
      Forum|alt.badge.img+62
      • Ssherjj
      • Moderator
      • December 28, 2015
      Hello inez1947,
       
      Welcome to the Webroot Community,
       
      ?is certainly correct about putting in these details of your purchase online. Can you tell us where you purcgased Webroot from? From Webroot or BestBuy or another retailer? Do you have the keycode for this purchase?
       
      Please contact Webroot here:
       
      Support Number: 1-866-612-4227
      Support Ticket: https://detail.webrootanywhere.com/servicewelcome.asp
       
      Best Buy 1-800-GeekSquad
       
      ?are you able to check this out?
       
       
      IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.3), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
        nic
        Forum|alt.badge.img+56
        • nic
        • Retired Webrooter
        • December 28, 2015
        Yep I see the two purchases in there. Just call in and they can reverse the second one. I'll PM you the keycode so you can go ahead and install without the CD. You just need to download the installer from here:
        http://anywhere.webrootcloudav.com/zerol/wsainstall.exe
          Ssherjj
          Moderator
          Forum|alt.badge.img+62
          • Ssherjj
          • Moderator
          • December 28, 2015
          Awesome thank you Nic!!:D
          IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.3), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
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