I paid for a disc that is used to reinstall Webroot. When will I receive it?

Hello bearheaven,
 
Welcome to the vWebroot Community,
 
May I ask where did you purchase your Webroot disc?
 
You do not need the Webroot disc to reinstall Webroot, If you already have Webroot installed then follow these instructions below;
Please follow the steps closely!
 

• Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
• KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
• Download a Copy Here (Best Buy Subscription PC users click HERE) Let us know if it is the Mac version you need.
• Uninstall WSA and Reboot
• Install with the new installer, enter your Keycode and don't import any settings if asked to as you can set it up as you like once it's done
• Let it finish it's install scan
• Reboot once again

Now if you don't have Webroot installed follow below?
 
Please follow the steps closely!
 

• Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
• KEEP the computer online for the install to make sure it works correctly
• Download a Copy Here (Best Buy Subscription PC users click HERE) Let us know if it is the Mac version you need.
• Install with the new installer, enter your Keycode
• Let it finish it's install scan
• Reboot

Please let us know if that resolves your issue?
 
 

I paid for it on like at he same time i paid for 2 years coverage. I also have kept the email that tells me what I have paid for on my credit card.  bearheaven

Hi bearheaven,
 
Did you purchase your disc from Webroot? Or from Best Buy? If you ordered from Webroot and have not got this disc you can look here for help. http://www.webroot.com/us/en/company/contact-us