i PAID ON LINE FOR A RENEWAL..

Hello TAMMYWADLEIGH,
 
Welcome to the Webroot Community,
 
May I ask where you Renewed your Subscription from, would it be a Best Buy Subscription or from Webroot or some other place? Did you receive a new keycode by chance? Or did you just renew your old keycode?
 
Would  you do a reboot and after reboot do a manual scan. See if it still shows expired?
 
 
 
 
 

Hi again TAMMYWADLEIGH,
 
If from Webroot online it can take a little while for the back office to process the renewal so I would give it a little bit longer, by tomorrow morning. If not by  then I would Open a Support Ticket 
You also can call 1-866-612-4268.
 
With Best Buy  this is automated,, it can take 24-48 hours depending on the time of day you provided your payment information.Call 1-800-GEEK-SQUAD (1-800-433-5778) for assistance
 
.To let you know that even though Webroot saids you are expired you still are protected for 30 days.