I purchased webroot Antivirus. Why does it not run thru the procedures to install.
I purchased Webroot antivirus. I iserteed the cd. It did not begin automatically. I had used Webroot before. it did not ask for my keycode
Hi lhc12345
Welcome to the Community Forums.
Are you saying that prior to trying to run the installer from the CD you had a copy of WSA already on your system? If that is indeed the case then that is the reason it will not run as it is already installed. If you have just gotten a new keycode with your new purchase then all you need to do is as follows:
Click on the gear/cog symbol to the right of the 'My Account' tab,
insert the new key code in the space provided (see below) in the next panel and then click on 'Activate' making sure that you are connected to the Internet when you do.
Hope that helps?
Regards, Baldrick
Welcome to the Community Forums.
Are you saying that prior to trying to run the installer from the CD you had a copy of WSA already on your system? If that is indeed the case then that is the reason it will not run as it is already installed. If you have just gotten a new keycode with your new purchase then all you need to do is as follows:
Click on the gear/cog symbol to the right of the 'My Account' tab,
insert the new key code in the space provided (see below) in the next panel and then click on 'Activate' making sure that you are connected to the Internet when you do.
Hope that helps?
Regards, Baldrick
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