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i put in the new webroot code and it says my webroot has expired why

  • November 19, 2015
  • 2 replies
  • 34 views
S
i dont know what to put
 

    2 replies

    Ssherjj
    Moderator
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    • Ssherjj
    • Moderator
    • November 19, 2015
    Hello sharon60,
     
    Welcome to the Webroot Community,
     
     
    If you have a new keycode, you can activate it as follows:
    1. Open SecureAnywhere.  
    2. Click the gear icon next to My Account. Your account panel displays. [img]http://sw.nohold.net/Webroot/Images/myaccountdetails.png[/img]  
    3. Under Activate a new keycode, enter the keycode you want to add and click Activate. Note: your keycode is a string of 20 alphanumeric characters. It is unique and holds the information about your subscription. You may choose to copy and paste your keycode when prompted, to ensure that the characters are entered correctly.
    If you would like to also add your keycode to your online management account, click here for instructions.

     
    If this doesn't help then please do a reinstall of Webroot.
     
    • Make sure you have a copy of your Keycode
    • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
    • Download a Copy Here (Best Buy Subscription PC users click HERE)
    • Uninstall WSA and Reboot
    • Install with the new installer, enter your Keycode and DO NOT import any settings; you can set it up as you like once it's done
    • Let it finish it's install scan
    • Reboot once again
    Let us know if this resolves your issue or not!
     
    Thanks!
     
     
     
     
    IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.3), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
      Baldrick
      Gold VIP
      • Baldrick
      • Gold VIP
      • November 19, 2015
      Hi sharon60
       
      Welcome to the Community Forums.
       
      EDIT: Oooops, have just notice that Sherry go there before me! :(
       
      Please take a look here at the advice I provided another member with a similar issue a little earlier on, and follow those instruction to see if they sort out your issue too.
       
      Regards, Baldrick
      Webroot SecureAnywhere Complete Beta Tester v9.0.24.49, imaged by Macrium Reflect v7.2
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