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i ran a scan and it aborted so i ran it again and it went thur ,any suggestions

  • June 3, 2016
  • 1 reply
  • 27 views

i am not computer savvy.

1 reply

Ssherjj
Moderator
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  • Moderator
  • June 3, 2016
Hi mrfloppy66,
 
As long as Webroot finshed it's scan then you should be alright. Sometimes a restart of the computer can help and if this happens again you might need to do a uninstall/reinstall of Webroot. if it happens again then I would uninstall/reinstall Webroot as follows. It only takes 5 minutes to do...
 
Please follow the steps closely!
 
  • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here (Best Buy Subscription PC users click HERE) Let us know if it is the Mac version you need.
  • Uninstall WSA and Reboot
  • Install with the new installer, enter your Keycode and don't import any settings if asked to as you can set it up as you like once it's done
  • Let it finish it's install scan
  • Reboot once again
Thanks!