I received the following message on my desk top when I opened my computer today: your personal files
I received the following message on my desk top page today -- your personal files are incrypted by CTB - what is this - How do I get rid of it - I cannot open up any of my files!!
+62Hello @ ,
Welcome to the Webroot Community,
OK, well, the first thing is not to attempt to reboot you system as I understand it is that each time one does that the malware will copy itself to a new name under the %Temp% folder and then create a new task scheduler job to launch it on login. So rebooting just increase the amount of work required to remove the infection components.
Run a scan with WSA and see if it picks up anything and if it does then let it undertake whatever actions it decides on. If that does not resolve the issue for you or if the scan comes up clean the please Open a Support Ticket ASAP to notify the Support Team so that the professionals can get involved and look to assist.
This service is free of charge to WSA users with a current/valid subscription.
Support Number: 1-866-612-4227
Support Ticket: https://detail.webrootanywhere.com/servicewelcome.asp
Kind Regards,
Welcome to the Webroot Community,
OK, well, the first thing is not to attempt to reboot you system as I understand it is that each time one does that the malware will copy itself to a new name under the %Temp% folder and then create a new task scheduler job to launch it on login. So rebooting just increase the amount of work required to remove the infection components.
Run a scan with WSA and see if it picks up anything and if it does then let it undertake whatever actions it decides on. If that does not resolve the issue for you or if the scan comes up clean the please Open a Support Ticket ASAP to notify the Support Team so that the professionals can get involved and look to assist.
This service is free of charge to WSA users with a current/valid subscription.
Support Number: 1-866-612-4227
Support Ticket: https://detail.webrootanywhere.com/servicewelcome.asp
Kind Regards,
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