I recently had windows 10 installed and it seems to have interfered with my scans.

? can you specify a bit more details please? What do you mean by interferring with your scans? And where 's the link with Marlyn Monroe ?

Hi Neddie
 
Welcome to the Community Forums.
 
In this circumstance I would suggest that you undertake an uninstall/clean in stall of WSA. Do this by:
 

• Make sure you have a copy of your Keycode
• KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
• Download a Copy Here (Best Buy Subscription PC users click HERE)
• Uninstall WSA and Reboot
• Install with the new installer, enter your Keycode and DO NOT import any settings if offered by the installer; you can set it up as you like once it's done
• Let it finish it's install scan
• Reboo tonce again

If this fails to resolve the problem, you may need to contact Support for assistance.
 
If your subscription is directly through Webroot, you will need to contact Webroot Support.  You can do so by submitting a Support Ticket if you have not already done so, or by phone during business hours.  (The online Ticketing system is manned 24/7)
 
If your subscription is through Best Buy Subscription Software services, you may need to call them at 1-800-GEEK-SQUAD.
 
Regards, Baldrick