i recently purchased the anti virus but not able to download the product

Hi stephanedelorme
 
Welcome to the Community Forums.
 
Please follow the steps below closely in terms of installing WSA on the target system/machine!
 

• Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
• KEEP the computer online during the install to make sure it works correctly
• Download a Copy Here (Best Buy Subscription PC users click HERE). Let us know if it is the Mac version you need.
• Install with the new installer, entering your Keycode when prompted to do so in the install process
• Let it finish it's install scan
• Reboot 

and that should do the job.
 
But if not then please come back here to advise as to what is preventing the above.
 
Regards, Baldrick