I renewed and installed the new software. But it still says "protection expires soon". Why?

Hi sowdman 
 
Welcome to the Community Forums.
 
First thing is to check which version you have renewed?  Is it a Best Buy/The Geek Squad purchase or a direct from Webroot or from another retailer?
 
If from Best Buy then the renewal actually only occurs on the expiry date and then it can take 24 - 48 hours before the Webroot back office systems are updated (transfer of information from Best Buy to Webroot).
 
If not Best Buy then it can still take a little time for the back office systems to get updated...so depending on exactly when you made the renewal I would wait a few hours, and if this is still the case then I would Open a Support Ticket so that the Support Team can investigate for you.
 
At this point I should point out that even though it says 'expired' you are still protected by a grace period of 30 days...to cater for just such an eventuality.
 
Finally, and just to cover all the bases, I would check with your credit card provider/bank to make sure that the payment has indeed been processed...sometimes we find that it is a problem at that point.
 
Hope that helps?
 
Regards, Baldrick