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I renewed my subscription and was sent an email with link but can't download or install from disc

  • September 12, 2014
  • 1 reply
  • 28 views

I renewed my subscription to webroot and sent a confirmation from the Geek Squad that payment was received but I am having trouble installing from the link or disc
 

1 reply

Baldrick
Gold VIP
  • Gold VIP
  • September 12, 2014
Hi young4ever123
 
Welcome to the Community Forums.
 
We are here to help...but would you be able to elaborate a bit more re. exactly what trouble you are having when you say "I am having trouble installing"?
 
Does the installer run?  If it runs what then happens? Does it stall and if so at what point, etc.?
 
Many thanks in advance.
 
Regards, Baldrick