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I renewed my subscription but I can't get it to take my new key. I uninstalled the old one like the

  • June 29, 2015
  • 1 reply
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S
I can't get my new subscription key to work. I uninstalled the old version as per the help instructions. Now I can't get anywhere. HELP

    1 reply

    Ssherjj
    Moderator
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    • Ssherjj
    • Moderator
    • June 29, 2015
    Hello susieg,
     
    Welcome to the Webroot Communty,
     
    Can you please do a clean reinstall of WSA and Please follow the steps closely!
     
    • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
    • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
    • Download a Copy Here (Best Buy Subscription PC users click HERE)
    • Uninstall WSA and Reboot
    • Install with the new installer, enter your Keycode and don't import any settings if asked to as you can set it up as you like once it's done
    • Let it finish it's install scan
    • Reboot once again
    if you continue to have issues then you can submit a Support Ticket free of charge with an active subscription, Or you can call
    Support Number: 1-866-612-4227 .
     
    Kind Regards,
     
     
    Kind Regards,
     
    IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.2), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
    Jasper_The_Rasper
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