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I renewed my webroot and it will not allow me to do a scan???

  • December 8, 2015
  • 1 reply
  • 20 views

I renewed my webroot and it will not scan

1 reply

Ssherjj
Moderator
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  • Moderator
  • December 8, 2015
Hi vickieraven
 
Welcome to the Webroot Community,
 
Have you rebooted your computer?
 
If you are still having issues would you do a uninstall/reinstall of Webroot? It will only take 5 min. or so to complete?
 
Please follow the steps closely!
 
  • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here (Best Buy Subscription PC users click HERE)
  • Uninstall WSA and Reboot
  • Install with the new installer, enter your Keycode and don't import any settings if asked to as you can set it up as you like once it's done
  • Let it finish it's install scan
  • Reboot once again
Please let us know if that resolves your issue?
 
Thanks,