I renewed my webroot and it will not allow me to do a scan???

Hi vickieraven
 
Welcome to the Webroot Community,
 
Have you rebooted your computer?
 
If you are still having issues would you do a uninstall/reinstall of Webroot? It will only take 5 min. or so to complete?
 
Please follow the steps closely!
 

• Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
• KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
• Download a Copy Here (Best Buy Subscription PC users click HERE)
• Uninstall WSA and Reboot
• Install with the new installer, enter your Keycode and don't import any settings if asked to as you can set it up as you like once it's done
• Let it finish it's install scan
• Reboot once again

Please let us know if that resolves your issue?
 
Thanks,