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I renewed my Webroot, so why am I still receiving renewal popups every time I turn on my computer?

  • December 1, 2015
  • 2 replies
  • 42 views

I renewed my subscription, so why am I still getting popups every time I log onto my computer?

2 replies

JamesG
  • Retired Webrooter
  • December 1, 2015
Hello ?,

Welcome to the Webroot Community.
 
I was able to locate your subscription information and see you recently acquired a new keycode on 11/29. If you are still using the old keycode you will need to activate the new one when the old one expires.

You can do this by clicking the Gear icon next to My Account and then entering the new keycode. 

I would advise waiting until the last day on your current license before doing this.

Please let me know if this helps.

Regards,

  • Author
  • Fresh Face
  • December 1, 2015
Thanks, I will try that.  Guess I'll just have to put up with the popup until then.