I submitted a file to check for a false positive ..... How do I receive results?
I did not log in but simply opened WRSA from the tray and under Utilites/Reports/Submit a File uploaded a purchased Steganos Password Manager downloader file "spm17intdl.exe" that WRSA instantly alerted as a threat as soon as I ran my mouse cursor over it. The threat was named "Pua.Tuguu" ..... do I also need to log into my account directly and resend the Steganos file to be able to get a reply?
Hi RRod
It sounds like you got your reply when you say that "...WRSA instantly alerted as a threat as soon as I ran my mouse cursor over it". It is detecting the file as having potentially malicious content.
Personlally I would Open a Support Ticket to advise the Support Team of the issue and then can assess/advise as to the appropriate course of action inlcuding whether they are lookig at an FP and therefore need to whitelist the file.
Regards, Baldrick
It sounds like you got your reply when you say that "...WRSA instantly alerted as a threat as soon as I ran my mouse cursor over it". It is detecting the file as having potentially malicious content.
Personlally I would Open a Support Ticket to advise the Support Team of the issue and then can assess/advise as to the appropriate course of action inlcuding whether they are lookig at an FP and therefore need to whitelist the file.
Regards, Baldrick
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