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id loads, password does NOT load on login page

  • January 25, 2017
  • 3 replies
  • 28 views

on a couple of sites user id loads automatically but password does load.

Best answer by Baldrick

Hi wjlynch
 
Is it possible that you have the "Require Password Reprompt" option ticked/checked for the sites in question? I believe that this would cause the behaviour you are reporting to be exhibited. Worth checking just in case.
 
Regards, Baldrick

3 replies

Baldrick
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  • Answer
  • January 25, 2017
Hi wjlynch
 
Is it possible that you have the "Require Password Reprompt" option ticked/checked for the sites in question? I believe that this would cause the behaviour you are reporting to be exhibited. Worth checking just in case.
 
Regards, Baldrick

  • Author
  • Fresh Face
  • February 2, 2017
Verified 'Require Password Re-prompt is NOT checked.    Thanks

  • Retired Webrooter
  • February 2, 2017
I sincerely apologize for the issue you're experiencing, @

Please contact our Support Team directly so they can further investigate what's going on:
Support Number: 1-866-612-4227 M-F 7am?6pm MT
Send us a Support Ticket: https://detail.webrootanywhere.com/servicewelcome.asp

Best,