ikeep getting a pop up from comado -geek buddy, an absolute virus.... holding my somputer hostage..
so a camod - geek buddy pop up keep happeneing even after I updated webroot.. I tried to delet it but it keepspoping up>>> very intrusive ..claims to be still oprn cantdelete .. how do i get rid of yjis BS and shame on webroot for not gettmg rid of this!!!
+62Hello freddeyk,
Welcome to the Webroot Community,
Unfortunately, some free downloads do not adequately disclose that other software will also be installed and you may find that you have installed GeekBuddy without your knowledge. COMODO GeekBuddy is typically added when you install another free software that had bundled into their installation this web browse. Most commonly GeekBuddy is bundled within the installers from Cnet, Softonic or other similar custom third-party installers.
COMODO GeekBuddy is not a malicious program, however it’s installed on users computer without their knowledge.
You should always pay attention when installing software because often, a software installer includes optional installs, such as this COMODO GeekBuddy. Be very careful what you agree to install.
Always opt for the custom installation and deselect anything that is not familiar, especially optional software that you never wanted to download and install in the first place.
What you are seeing and describing sounds like it may be what we on the Community refer to as a PUA. (Potentially Unwanted Application) These are very annoying at best in that they cause pop-us, redirect your browser home page, and other behavior that may slow down the computer and direct ads your way, but they are not actually doing anything bad like damaging files or stealing information. Often they are installed intentionally by you the user as browser add-ons for various tasks such as quick search tools.. but they also come with the result of added annoying pop-ups and ads. Other times they 'piggy back' with other software that you installed, or try to 'sneak' onto your system entirely.
WSA does detect and remove many PUA's, and more are being added, but WSA does not detect all of them. A simple browser add-on with PUA behavior that is easy to identify and easy to remove is not likely to be detected and removed by WSA. Those that are intentionally difficult to locate and remove are. Please see THIS LINK for more information regarding Webroot's stance on these annoying programs.
For those that are not detected by WSA, please see this KB Article. It has some easy to follow directions on locating and removing PUA's. You may also want to submit a Trouble Ticket, especially if you cannot remove it easily from the directions in the KB Article.
For those that ARE detected by WSA, but cannot be removed automatically, you can submit a Trouble Ticket. Webroot Support will help you get these annoying 'crapware' off your computer at no extra charge, and the additional examples may help to better automatic removal of that particular PUA for all users in the future.
Welcome to the Webroot Community,
Unfortunately, some free downloads do not adequately disclose that other software will also be installed and you may find that you have installed GeekBuddy without your knowledge. COMODO GeekBuddy is typically added when you install another free software that had bundled into their installation this web browse. Most commonly GeekBuddy is bundled within the installers from Cnet, Softonic or other similar custom third-party installers.
COMODO GeekBuddy is not a malicious program, however it’s installed on users computer without their knowledge.
You should always pay attention when installing software because often, a software installer includes optional installs, such as this COMODO GeekBuddy. Be very careful what you agree to install.
Always opt for the custom installation and deselect anything that is not familiar, especially optional software that you never wanted to download and install in the first place.
What you are seeing and describing sounds like it may be what we on the Community refer to as a PUA. (Potentially Unwanted Application) These are very annoying at best in that they cause pop-us, redirect your browser home page, and other behavior that may slow down the computer and direct ads your way, but they are not actually doing anything bad like damaging files or stealing information. Often they are installed intentionally by you the user as browser add-ons for various tasks such as quick search tools.. but they also come with the result of added annoying pop-ups and ads. Other times they 'piggy back' with other software that you installed, or try to 'sneak' onto your system entirely.
WSA does detect and remove many PUA's, and more are being added, but WSA does not detect all of them. A simple browser add-on with PUA behavior that is easy to identify and easy to remove is not likely to be detected and removed by WSA. Those that are intentionally difficult to locate and remove are. Please see THIS LINK for more information regarding Webroot's stance on these annoying programs.
For those that are not detected by WSA, please see this KB Article. It has some easy to follow directions on locating and removing PUA's. You may also want to submit a Trouble Ticket, especially if you cannot remove it easily from the directions in the KB Article.
For those that ARE detected by WSA, but cannot be removed automatically, you can submit a Trouble Ticket. Webroot Support will help you get these annoying 'crapware' off your computer at no extra charge, and the additional examples may help to better automatic removal of that particular PUA for all users in the future.
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