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In Windows Security Center I read "Webroot SecureAnywhere reports it is turned off".

  • June 1, 2016
  • 1 reply
  • 35 views
M
New Voice
When I click "turn on now" nothing happens.  Then I see "Windows Defender and Webroot SecureAnywhere both report they are turned on".  I'm confused.  Also have red shield with "x" on Windows Secure Alerts plus since this happened I am have SecureAnywhere tell me each day I have security alerts.  When I run a scan threats are found.  Something is not set correctly.  What is it?

    1 reply

    RetiredTripleHelix
    Gold VIP
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    Hi mike,
     
    Can you do a clean reinstall to see if that corrects it?
     
    Please follow the steps closely!
     
    • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
    • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
    • Download a Copy Here (Best Buy Subscription PC users click HERE) Let us know if it is the Mac version you need.
    • Uninstall WSA and Reboot
    • Install with the new installer, enter your Keycode and don't import any settings if asked to as you can set it up as you like once it's done
    • Let it finish it's install scan
    • Reboot once again
    Please let us know if that resolves your issue?
     
    Thanks,
     
    Daniel
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