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incompatibility w/Windows 10 updates on Dell desktop - HP laptops work fine

  • February 13, 2016
  • 1 reply
  • 57 views

I have installed Windows 10 on both of my HP laptops as well as my Dell XPS desktop.  Everything works fine on the laptops, but EVERY time there is a Windows 10 update on the Desktop....things freeze and crash as Webroot will not allow the updates to install.  Even trying to temporarily shut down Webroot doesn't work.  I have had to totally UNINSTALL it twice now.  Something is stopping the updates from installing and then causing the machine to crash, reboot, crash, etc.
 
After I have uninstalled Webroot...things update fine. After the first major update I reinstalled Webroot...ran fine for a week or two.  Got another big Windows 10 update the other night.  Same thing happened...crash, reboot, crash, etc. So I again uninstalled Webroot.   So far have NOT reinstalled it as this is getting old.
 
Anyone aware of an issue? and a FIX???
 
Lee. 

1 reply

Baldrick
Gold VIP
  • Gold VIP
  • February 13, 2016
Hi leeisdell
 
Welcome to the Community Forums.
 
Have not come across that one so far and thertefore I would suugest that you best caurse of action would be to Open a Support Ticket to get the Support Team to investigate.
 
Regards, Baldrick