Instead of renewing Webroot, I purchased new. I have the key code, but have not been able activate.

Hello JeanAkin,
 
Welcome to the Webroot Community,
 
Is this purchased from Webroot or Bestbuy? The reason I ask is you would have to uninstall Best Buy version and install Webroot version or visa versa because they have different keycodes. Or if you have a different version of Webroot.
 
Since you received a new keycode from Webroot, you can activate it in the My Account panel.
To activate a new keycode:

1. Open SecureAnywhere (see Using the SecureAnywhere interface).
2. Click the gear icon next to My Account. Your account panel displays.[img]http://www.webroot.com/En_US/SecureAnywhere/PC/Content/Resources/Images/MyAccountDetails.png[/img]
3. Under Activate a new keycode, enter the keycode you want to add and click Activate.

 
If you would like to also add your keycode to your online management account, click here for instructions.
 
Also if you have new keycode you will need to Contact Webroot Support to transfer you passwords to new Keycode.


 Hope this helps,
 
 
 
Kind Regards,