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Internet Explorer issues with Webroot

  • October 3, 2015
  • 8 replies
  • 266 views
F
Fresh Face
Webroot will not let internet explorer open.  I have to shut down webroot to open explorer

    8 replies

    Ssherjj
    Moderator
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    • Ssherjj
    • Moderator
    • October 3, 2015
    Hello ?,
     
    Welcome to the Webroot Community,
     
    Sorry to hear you are having issues. Would you mind following these instructions below to eliminate whether Webroot is the problem?
     
    Can you please do a clean reinstall of WSA and Please follow the steps closely!
     
    • Make sure you have a copy of your Keycode
    • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
    • Download a Copy Here (Best Buy Subscription PC users click HERE)
    • Uninstall WSA and Reboot
    • Install with the new installer, enter your Keycode and don't import any settings as you can set it up as you like once it's done
    • Let it finish it's install scan
    • Reboot once again
    Please let us know if that resolves your issue?
     
     If you continue to have issues then you can submit a Support Ticket free of charge with an active subscription.
     
    Sherry
    IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.3), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
      F
      Fresh Face
      • Feby
      • Author
      • Fresh Face
      • October 3, 2015
      This did not help, any ideas. 
      F
      Fresh Face
      • Feby
      • Author
      • Fresh Face
      • October 3, 2015
      I have opend a ticket.  Thanks
        Ssherjj
        Moderator
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        • Ssherjj
        • Moderator
        • October 3, 2015
        H Feby.
         
        Sorry to hear that the clean install didn't help.
         
        Would you please click on the gear/cog symbol to the right of the Identity Protection tab in the main app panel, and then click on the Application Protection tab, then look down the list of of apps under the 'Application' heading, for the one (or more) that relates to Internet Explorer and see if its listed there
         
        When and if you find it there please make sure that the entry for it/ is set to 'Protect', and see if that helps to resolve the issue.  If that does not then change the setting(s) to 'Allow' and again see if that changes anything/alleviates the issue.
         


         
        Otherwise please let us know if Webroot Support resolves your issue.
         
         
        Kind Regards,
        IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.3), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
          F
          Fresh Face
          • Feby
          • Author
          • Fresh Face
          • October 3, 2015
          There were two entrys there and they both said protect, so I moved them to allow and that did the trick.  Thank you very much for your help. I appreciate it, and so does my wife.  Floyd
            shorTcircuiT
            Gold VIP
            • shorTcircuiT
            • Gold VIP
            • October 3, 2015
            In order for the Identity Shields to work correctly, the browsers should be marked as "Protect" instead of Allow or Block.  If you had to change it to Allow, there might be an issue that Support should take a look at.
              Ssherjj
              Moderator
              Forum|alt.badge.img+62
              • Ssherjj
              • Moderator
              • October 3, 2015
              Hi Floyd,
               
              Wonderful! Thanks for letting us know.:D
               
              ? Please do as ? mentions to contact support anyways and support is very quick to respond in 24-48 hrs.
               
              You are most welcome.
               
              Kind Regards!
              IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.3), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
                RetiredTripleHelix
                Gold VIP
                Forum|alt.badge.img+56
                I'm seeing others having this issue on Wilders so support is the way to go as I don't see any issues myself.
                 
                Thanks,
                 
                Daniel ;)
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