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internet issue

  • October 3, 2015
  • 3 replies
  • 37 views

After installing this software I get a messgae that says no interent access. I go to my diagnostics from HP and they resovle it by resetting my 801 card ALTHEROUS . I need to do this reset all the time.
Thanks for any help!
Best Regards
Glenn

Best answer by Ssherjj

Hello ?
 
Welcome to the Webroot Community,
 
Can you please do a clean reinstall of WSA and Please follow the steps closely!
 
  • Make sure you have a copy of your Keycode
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here (Best Buy Subscription PC users click HERE)
  • Uninstall WSA and Reboot
  • Install with the new installer, enter your Keycode and don't import any settings as you can set it up as you like once it's done
  • Let it finish it's install scan
  • Reboot once again
Please let us know if that resolves your issue?
 
Edit: If you continue to have issues then you can submit a Support Ticket free of charge with an active subscription.

3 replies

Ssherjj
Moderator
Forum|alt.badge.img+62
  • Moderator
  • Answer
  • October 3, 2015
Hello ?
 
Welcome to the Webroot Community,
 
Can you please do a clean reinstall of WSA and Please follow the steps closely!
 
  • Make sure you have a copy of your Keycode
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here (Best Buy Subscription PC users click HERE)
  • Uninstall WSA and Reboot
  • Install with the new installer, enter your Keycode and don't import any settings as you can set it up as you like once it's done
  • Let it finish it's install scan
  • Reboot once again
Please let us know if that resolves your issue?
 
Edit: If you continue to have issues then you can submit a Support Ticket free of charge with an active subscription.

  • Author
  • Fresh Face
  • October 3, 2015
Thanks it works!  Have a great Day!

Ssherjj
Moderator
Forum|alt.badge.img+62
  • Moderator
  • October 3, 2015
Hi ?,
 
Thanks for getting back to us. Thats great news!:D
 
And you are most welcome!
 
Have a great day also!
 
KInd Regards,