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Invalid Security Key Problem

  • May 31, 2015
  • 1 reply
  • 86 views
L
Not really understanding why my security code won't work when I"ve copied and pasted it. It actually keeps saying to enter a valid code, it doesn't say that it is "invalid" to be precise. There is not an error code either. 😞 Any advice? Besides waiting until Monday when I will contact customer care...

    1 reply

    Ssherjj
    Moderator
    Forum|alt.badge.img+62
    • Ssherjj
    • Moderator
    • May 31, 2015
    Hello @,
     
    Welcome to the Webroot Community,
     
    Follow the instructions below to reset your password or security code.
      [list=1]
    1. Click here to access the management website.
    [/list] 
    1. Click on the "Can't log in?" link in blue next to the Log In button. [img]http://sw.nohold.net/Webroot/Images/wsa_changecredentials4.png[/img]  
    2. Select if you would like to reset your Password or Personal Security Code. [img]http://sw.nohold.net/Webroot/Images/wsa_changecredentials5.png[/img]  
    3. Enter your email address in the box provided. [img]http://sw.nohold.net/Webroot/Images/wsa_changecredentials6.png[/img] If after entering your email address you receive a message stating, "Your account has not been activated," you can have the activation email resent to you. Click the Resend Email button and follow the instructions in the email. If you need assistance confirming your account, click here. If you get an error stating, "Error(UPW003): The email address you entered does not exist in our system. Please check the email address you entered or use the email address to create an account," click here for solutions.    
    4. Type in the answer to your Security Question. This answer is case sensitive. [img]http://sw.nohold.net/Webroot/Images/wsa_changecredentials7.png[/img]  
    5. If answered correctly, you will be sent an email with a link to reset your Password or Personal Security Code as you requested. Click the link in the email to reset your credentials. Once this is done, you should be able to log in normally.
     
    Hope this is what you were asking and if not please get back to us.
     
     
    KInd Regards,
    IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.2), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
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