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Is it possible to upgrade from 'Plus' to 'Complete' without without getting charged the full amount?

  • October 9, 2019
  • 4 replies
  • 71 views
Y
Fresh Face
As the title suggests.

I always end up with a full blown version of 'complete' in my cart. I still have have nearly 350 days left on 'Plus'.

Best answer by Ssherjj

Thanks, I bought a 2-year 'plus' about a year ago. I was looking to upgrade, but I would basically throw away my remaining year if I try to upgrade via the web site.

HI @yogibear ,

You are most welcome...

Sorry about that. I guess if you're renewing, Webroot can add your days to your subscription. But if you upgrade with a new Keycode that changes things I suppose.

Thanks for replying back! 😊

    4 replies

    Y
    Fresh Face
    • yogibear
    • Author
    • October 12, 2019
    I guess not.
    Ssherjj
    Moderator
    Forum|alt.badge.img+62
    • Ssherjj
    • Moderator
    • October 12, 2019
    Hello @yogibear

    Welcome to the Webroot Community,

    Sorry we missed this question, but you would have to pay to upgrade to WSA Complete from Internet Security Plus. Maybe just the difference between the two. I am not sure though.

    But you can submit a Support Ticket or Contact Webroot Support to ask them about upgrading.
    Support Ticket System is Open 24/7

    Hope this helps?
    IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.2), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
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    Y
    Fresh Face
    • yogibear
    • Author
    • October 13, 2019
    Thanks, I bought a 2-year 'plus' about a year ago. I was looking to upgrade, but I would basically throw away my remaining year if I try to upgrade via the web site.
    Jasper_The_Rasper
    Ssherjj
    Moderator
    Forum|alt.badge.img+62
    • Ssherjj
    • Moderator
    • Answer
    • October 13, 2019
    Thanks, I bought a 2-year 'plus' about a year ago. I was looking to upgrade, but I would basically throw away my remaining year if I try to upgrade via the web site.

    HI @yogibear ,

    You are most welcome...

    Sorry about that. I guess if you're renewing, Webroot can add your days to your subscription. But if you upgrade with a new Keycode that changes things I suppose.

    Thanks for replying back! 😊
    IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.2), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
    ProTruckDriver
    Jasper_The_Rasper
    TripleHelix
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