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Is the password to webroot.com different to the password in the browser?

  • May 30, 2015
  • 1 reply
  • 22 views
A
Whenever I try to login to webroot in my browser to supply passwords, I get told that my password is invalid. I follow the whole process to change the password and can login into the webroot site but when I try to activate the webroot password app in my browser I get told again that the password is invalid. I have tried this several times but get the same result each time.Is the password in the webroot password app different to that logging in to webroot.com? 

    1 reply

    JamesG
    • JamesG
    • Retired Webrooter
    • June 1, 2015
    Hello @,
     
    Welcome to the Webroot community.
     
    I was able to locate your account and it does not appear that you are locked out.
     
    I would advise contacting our support team in regards to this issue.
     
    There may be an issue on the backend causing this that they can resolve.
     
    Support Number: 1-866-612-4227
    Support Ticket: https://detail.webrootanywhere.com/servicewelcome.asp
     
    Please let me know if you have any other questions or concerns, and I would be happy to assist.
    Best Regards,
     
    James G. Worldwide Online Retention Specialist
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