Skip to main content
Customer Support Customer Support

Issues with installing Webroot

  • September 20, 2016
  • 1 reply
  • 55 views
A
purchased Webroot from Best Buy and attempted to install it 3x, at least, but it shows to not be installed.  Can I get some directions? 

    1 reply

    Ssherjj
    Moderator
    Forum|alt.badge.img+62
    • Ssherjj
    • Moderator
    • September 20, 2016
    Hello AnnandJordan,
     
    Welcome to the Webroot Community,
     
     
    Please follow the steps below closely in terms of installing WSA on the target system/machine!
     
    • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
    • Be sure you have or add your Keycode to your Online Console: Webroot SecureAnywhere Online Console
    • KEEP the computer online during the install to make sure it works correctly
    • (Best Buy Subscription PC users click HERE). Let us know if it is the Mac version you need.
    • Install with the new installer, entering your Keycode when prompted to do so in the install process
    • Let it finish it's install scan
    • Reboot 
    If you still cannot install Webroot then you can always Submit a Support Ticket free of charege with a Webroot subscription.
     
    Thanks,
     
    IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.3), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
      Terms & ConditionsAccessibility statement