Skip to main content
Customer Support Customer Support

It looks that Wr causes Blue Screen in Windows10

  • September 14, 2016
  • 3 replies
  • 365 views
M
Fresh Face
For some time now I get several Window 10 crashes with IRQL_NOT_LESS_OR_EQUAL (a) and the memory.dmp shows the following events prior the failure:
 
STACK_TEXT:
ffffd000`28e04c48 fffff803`9edcd4e9 : 00000000`0000000a 00000000`079c6048 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx
ffffd000`28e04c50 fffff803`9edcbcc7 : ffffd001`be291000 00000000`00000801 00000000`00000280 ffffe001`00000000 : nt!KiBugCheckDispatch+0x69
ffffd000`28e04d90 fffff803`9edb23e9 : fffff802`017b25d8 ffffe001`5f1afea0 fffff801`fd028396 ffffe001`5e403000 : nt!KiPageFault+0x247
ffffd000`28e04f28 fffff802`017b25d8 : ffffe001`5f1afea0 fffff801`fd028396 ffffe001`5e403000 00000000`00000801 : nt!strncmp+0x49
ffffd000`28e04f30 fffff802`017b27eb : ffffe001`5f7b7010 00000000`00000190 ffffe001`5f7b7068 00000000`079c6048 : wrUrlFlt+0x25d8
ffffd000`28e04f60 fffff802`017b4a70 : ffffe001`00000000 ffffe001`5f7b7010 00000000`00000190 00000000`079c6048 : wrUrlFlt+0x27eb
ffffd000`28e04fe0 fffff802`017b4882 : ffffe001`5f7b7010 ffffd000`28e05cf8 ffffd000`28e05d30 ffffd000`28e05190 : wrUrlFlt+0x4a70
ffffd000`28e050e0 fffff801`fd010f1d : ffffd000`28e052c8 ffffd000`28e051b9 ffffd000`28e05290 fffff801`fd011f43 : wrUrlFlt+0x4882
 
Wr 9.0.11.70
 
Could it be the result of the Wr bug? Thanks for any help. 
 

    3 replies

    B
    Bronze VIP
    • BurnDaddy
    • September 14, 2016
    hi Mr5,
     
    Welcome to the Webroot Community.
     
    Sorry to hear you're having issues. Normally, an uninstall/clean reinstall should correct these issues. If you'd like to try that then please do the following.
     
    Please follow the steps closely!
     
    • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
    • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
    • Download a Copy Here (Best Buy Subscription PC users click HERE) Let us know if it is the Mac version you need.
    • Uninstall WSA and Reboot
    • Install with the new installer, enter your Keycode and do NOT import any settings if offered by the installer as you can set it up as you like once it's done
    • Let it finish it's install scan
    • Reboot once again
    Please let us know if that resolves your issue?
     
    Thanks,
     
    BD
    Baldrick
    acooldozen
    Ssherjj
    M
    Fresh Face
    • mr5
    • Author
    • Fresh Face
    • September 14, 2016
    Thanks. Reinstalled. Will see.
    Baldrick
    Ssherjj
    B
    Bronze VIP
    • BurnDaddy
    • September 14, 2016
    @ wrote:
    Thanks. Reinstalled. Will see.
    Ok, Mr5. Thanks. Please do let us know either way. If you're still having issues then you can submit a trouble ticket and support can look into this for you. This is a free service to all Webrrot customers with a valid subscription. :)
     
    BD
    Ssherjj
    Terms & ConditionsAccessibility statement