iYogi

Hi RhondaR
 
Welcome to the Community Forums.
 
Some of these scammers are real artists (of the worst sort) and it can be very easy to be deceived...but well done for being wary of the befriending on FB...may be innocent...but I don't believe in those sorts of coincidences, personally.
 
What is the current position with the laptop?  Is it functioning OK/normally?  Have you detected anything abnormal since the 'intervention'?  Let's start at that point.
 
Regards, Baldrick

Sorry that this happened to you.  We are definitely not affiliated or partnered with iYogi, and our tech support is always free for our customers.  
 
As long as you haven't given them any money or financial information then I think you're ok on that front.  After letting them remote in to your computer you should probably run a scan and/or contact our support here:
https://www.webrootanywhere.com/servicewelcome.asp
to make sure that nothing malicious was left behind.
 
 

Hello and Welcome to the Webroot Community!
 
One time I helped someone that got scammed and all they did was turn off some services to make look like it's not working right so hopefully they didn't turn off System Restore and if you can try a System Restore to a day and time before iYogi got to it.
 
Here for Windows Vista: http://windows.microsoft.com/en-ca/windows-vista/turn-back-time-on-your-pc-undo-system-changes-with-system-restore
 
Here for Windows 7: http://windows.microsoft.com/en-CA/windows7/products/features/system-restore
 
Here for Windows 8 or 8.1: http://windows.microsoft.com/en-ca/windows-8/restore-refresh-reset-pc
 
If they turned off System Restore please do as Nic said and contact Webroot Support with his link and they do do it for free! And if you did pay them make sure you contact your Credit Card company ASAP and file a Fraud complaint against iYogi.
 
Daniel 😞

Dear RhondaR,
 
iYogi is an independent Technical Service provider and is not affiliated to Webroot or any 3rd party (unless specified). This is clearly mentioned at all our customer touchpoints and web properties. We have been in the industry for over seven years and are accredited to BBB with an A+ rating. We take strict measure to ensure that all our customers are informed that they have reached iYogi as soon as they call us.
 
We take all feedback seriously as it helps in our endeavor to continually improve the level of our service. The incident as mentioned by you is against the fundamentals we follow at iYogi. If you are sure that you reached iYogi, we request you to email us the approximate date and time of your call along with your contact/account info at iYogicare[at]iyogi[dot]com, so that we may investigate and take appropriate action as per the findings.
 
Regards
Active Response Team
iYogi

Hi iYogi-ART
 
Thanks for stopping by...hopefully this can be cleared up definitively with your help.
 
Regards, Baldrick

http://www.ripoffreport.com/r/IYOGI-SCAM/internet/IYOGI-SCAM-IYOGI-SCAM-FRAUD-Internet-Internet-823185
The internet is littered with hundreds of complaints like those listed here.Most people never think to contact the BBB.A businesses BBB rating is by and large meaningless to me.How companies like this have gotten away with garbage like this for so long is totally disgraceful.This happens ALL the time.They prey on the painfully ignorant.It's shameful that they pay people to comb forums for complaints.What has happened to this person happens regularly.The consumer is always at a disadvantage.I'd be very happy if this thread were closed and Webroot communicated with them in some other fashion.I cannot accept giving a forum voice to people who regularly prey on others.I will NOT apologize for my thoughts on this subject.Any attempt to modify the post,you might as well take that as my resignation here at this forum.A quick lesson for people:just becuase  something apears first in a search query for support,it does not mean it's the right or proper support for your product.Iyogi pays big money to be listed at or near the top of most support queries in search engines.It's big business for them and is actually quite shameful.I could post hundreds of links to even more stories like these.

Hi Dan
 
I do not see why you should apologise for your views or expressing them here or anywhere else...they are prefectly valid and IMHO expressed in an entirely acceptable and 'professional' way (and for that reason I also cannot see why anyone would want or need to edit your post).  I hope that they feed this debate and we can al become wiser and more informed about this subject...I for one am not.
 
Regards, Baldrick