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just installed webroot and am not able to launch my game, EVEonline. Is special setting needed?

  • February 25, 2015
  • 3 replies
  • 29 views
W
Fresh Face
I installed webroot yesterday and since then am unable to launch my web based game, EVEonline from CCP.
 
Is there some setting that I need to tweak?

    3 replies

    Petrovic
    Gold VIP
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    • Petrovic
    • Gold VIP
    • February 25, 2015
    Hello  and Welcome to the Webroot Community Forums!
     
    Check these settings:
    Blocking/Allowing files
    http://www.webroot.com/En_US/SecureAnywhere/PC/WSA_PC_Help.htm#C5_Quarantine/CH5b_BlockingAllowingFiles.htm
     
    Managing protected applications
    http://www.webroot.com/En_US/SecureAnywhere/PC/WSA_PC_Help.htm#C6_IDProtection/CH6c_ManagingProtectedApps.htm
     
    EVEonline(other game files) ->allow
     
    fo example:

    Helpful Webroot Links: Download (PC) | Download (Best Buy Subscription) | Submit Support Ticket | Account Console | User_Guides | BrightCloud URL lookup
      W
      Fresh Face
      • wEbroot658
      • Author
      • Fresh Face
      • February 25, 2015
      Added my program's launcher, still does not work. There's some discussion on program's web site about using port 26000. Is that something I need to tweak??
      W
      Fresh Face
      • wEbroot658
      • Author
      • Fresh Face
      • February 25, 2015
      Ok, I finally figured out, on my own, how to add port 26000 proxy to webroot, tbh: the webroot documentation and support on this forum on how to accomplish this is rather sparce and not very helpful.
       
      Regardless, it is now working, although help support and documentation were not very satisfactory. So, I guess this can be closed now.
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