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Keep getting message ..scan failed... cannot reach the internet to obtain threat information….MLB

  • October 14, 2015
  • 1 reply
  • 60 views

I cannot complete a scan and keep getting the message "Scan failed.  SecureAnywhere cannot reach the internet to obtain threat information.

1 reply

Dermot7
Gold VIP
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  • Gold VIP
  • October 14, 2015
Hello ? and Welcome to the Webroot Community. 
 
First thing to try is a clean reinstall. Here is info, for  PC  and Mac , and if you have no sucess then Submit a Support Ticket , or get back to us for further advice. Thanks.