I received a webroot secure anywhere keycode in an email from best buy. It's for 3 devices. I successfully installed it on 2 laptops a couple of months ago and
it's been great. Tried to install on my tablet after downloading from google play store. It tells me the key code is not correct, though I know I've typed it correctly. Can you help please?
thanks
keycode
Hi markb
You mention Google so I am thinking Android tablet? OK, well let's start with checking that you have gotten the correct version onto you tablet. Please review this KB Article just to make sure.
Then when you are sure that you have the correct version downlaoded please take a look at this KB Article that may provide further guidance.
EDIT: now managed to find what I was looking for so can elaborate further in case that can help too. :D
If you are still having issues then the next thing to check his KB Article as it may help as well.
Next, go to the Account Console and log in. If you have not yet created your Account Console, you need to do this in order to log into the mobile apps correctly.
Once logged in, click your email address at the upper right corner and choose "Manage Users" from the dropdown.
Locate the profile (Email address) you are wanting to use to log in. Check to make sure that all permissions are set to Access. If you have WSA Internet Security Plus for your computer, you will need Mobile Security and Password access. If you have WSA Complete for your computer, you will need Mobile Security, Back & Synch and Passwords all set to access. If you do not have a license for your computer, and are using only the standalone Android app, you will need just Mobile Security set to access.
If these permissions are not correct, click the little "person icon" at the far right end of the profile you need to edit. On the next screen, click the Access & Permissions tab at the top. Adjust your settings here, and while you are here check the key code listed. If you are using the Mobile App as part of the protection you received with WSA for your computer, the key code must not be expired, and if you have WSA Internet Security Plus or WSA Complete for your computer this key code should match what you are using on the computer application. If the Key Code expired or does not match the key code for your computer, you may need to Submit A Trouble Ticket for assistance. Changes to settings in the Account Console can take 20-30 minutes to take effect.
Hopefully SOMETHING in this overly long reply will help!
Regards, Baldrick
You mention Google so I am thinking Android tablet? OK, well let's start with checking that you have gotten the correct version onto you tablet. Please review this KB Article just to make sure.
Then when you are sure that you have the correct version downlaoded please take a look at this KB Article that may provide further guidance.
EDIT: now managed to find what I was looking for so can elaborate further in case that can help too. :D
If you are still having issues then the next thing to check his KB Article as it may help as well.
Next, go to the Account Console and log in. If you have not yet created your Account Console, you need to do this in order to log into the mobile apps correctly.
Once logged in, click your email address at the upper right corner and choose "Manage Users" from the dropdown.
Locate the profile (Email address) you are wanting to use to log in. Check to make sure that all permissions are set to Access. If you have WSA Internet Security Plus for your computer, you will need Mobile Security and Password access. If you have WSA Complete for your computer, you will need Mobile Security, Back & Synch and Passwords all set to access. If you do not have a license for your computer, and are using only the standalone Android app, you will need just Mobile Security set to access.
If these permissions are not correct, click the little "person icon" at the far right end of the profile you need to edit. On the next screen, click the Access & Permissions tab at the top. Adjust your settings here, and while you are here check the key code listed. If you are using the Mobile App as part of the protection you received with WSA for your computer, the key code must not be expired, and if you have WSA Internet Security Plus or WSA Complete for your computer this key code should match what you are using on the computer application. If the Key Code expired or does not match the key code for your computer, you may need to Submit A Trouble Ticket for assistance. Changes to settings in the Account Console can take 20-30 minutes to take effect.
Hopefully SOMETHING in this overly long reply will help!
Regards, Baldrick
Thanks for the reply. I managed to load the free android version and that seems to be working ok. So I think I'll leave well enough alone for now. CThanks again for taking the time to help.
Hi MArk
You are most welocome, glad to be able to help :D...AND thank YOU for taking the time/trouble to comeback here to let us know. Much appreciated.
As and when you decide to no longer "leave well enough alone" ;) you know where to come to for further assistance if it is required?
Regards, Baldrick
You are most welocome, glad to be able to help :D...AND thank YOU for taking the time/trouble to comeback here to let us know. Much appreciated.
As and when you decide to no longer "leave well enough alone" ;) you know where to come to for further assistance if it is required?
Regards, Baldrick
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