Keycode

Hello regl,
 
Sorry you are having this issue.
 
Please contact Support or maybe ? or ? for some help in looking up your keycode? But usually your keycode would be sent by email and if you purchased from Best Buy it would be on the box.or you could call Best Buy and they would have it regisyered.
 
Webroot Support{
Support Number: 1-866-612-4227
Support Ticket: https://detail.webrootanywhere.com/servicewelcome.asp
 
Best Buy Support 1-800-GeekSquad
 
 
Hope this helps
 

ABC Repair installed Webroot on my computer.

Hi regl
 
Welcome to the Community Forums.
 
As ABC Tech Repair installed WSA on your system I believe that as a reseller they own the license and effectively 'sub contract' it out you their customers as part of the package they offer. I am assuming that what you are seeing is that they keycode is grayed out except for the first four digits?
 
Based on what I know from previous discussions on this topic, ABC Tech Repair are one of many companies that are Webroot resellers.  They have program versions of WSA that they control. That is is reason that you have a "greyed" out keycode, and why you cannot get hold of it.
 
I should add that as far as I know they are a legitimate resellar and so are trust worthy. As to whether the service they offer is worthwhile...on that I will not be drawn.
 
I hope that helps?
 
Regards, Baldrick

Hi Baldrick,
 
Thanks so much for the explanation.  I DO have part of the keycode, as you mentioned.  You were very helpful.  It's great being able to get such good help in so short a time.
 
Sincerely,
 regl

Hi regl
 
You are most welcome. Always please to be able to try to help. :D
 
I should point out that should you need any clarification or further information on the relationship between ABC Tech Repair & Webroot then you are welcome to Open a Support Ticket as I know that other members here who are ABC Tech Repair customer have contacted Webroot either this way over via the online chat option, and have reported that the information gained from them was valuable and informative.
 
Regards, Baldrick