Solved
Latest version of Windows 10 won't run Secure Anywhere
Latest upgrade to Windows 10 1709, 16299.248 does not open Secure Anywhere either automagically or by a specific command.
Best answer by TripleHelix
Hello,
Try what I suggested to this user and if in the end you don't see anything Submit a Support Ticket! https://community.webroot.com/t5/Webroot-SecureAnywhere-Antivirus/nothing-happens-when-I-double-click-the-installer-on-Windows-10/m-p/316317#M31513
Thanks,
Daniel
Try what I suggested to this user and if in the end you don't see anything Submit a Support Ticket! https://community.webroot.com/t5/Webroot-SecureAnywhere-Antivirus/nothing-happens-when-I-double-click-the-installer-on-Windows-10/m-p/316317#M31513
Thanks,
Daniel
More info
Windows Defender shows "OFF" and that Secure Anywhere is the protection. But the link from there to start SA also does not work.
Ken Ziebarth
Windows Defender shows "OFF" and that Secure Anywhere is the protection. But the link from there to start SA also does not work.
Ken Ziebarth
+63Hello,
Try what I suggested to this user and if in the end you don't see anything Submit a Support Ticket! https://community.webroot.com/t5/Webroot-SecureAnywhere-Antivirus/nothing-happens-when-I-double-click-the-installer-on-Windows-10/m-p/316317#M31513
Thanks,
Daniel
Try what I suggested to this user and if in the end you don't see anything Submit a Support Ticket! https://community.webroot.com/t5/Webroot-SecureAnywhere-Antivirus/nothing-happens-when-I-double-click-the-installer-on-Windows-10/m-p/316317#M31513
Thanks,
Daniel
Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Windows 11 Pro x64 for Workstations on my Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Samsung Galaxy A16 5G OS 16.
YES, Suggestion works, icon had been turned off in task bar, but SA was/is running.
THANKS
Ken Ziebarth
THANKS
Ken Ziebarth
+63Great to hear and happy to help!@ wrote:
YES, Suggestion works, icon had been turned off in task bar, but SA was/is running.
THANKS
Ken Ziebarth
Cheers,
Daniel 😉
Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Windows 11 Pro x64 for Workstations on my Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Samsung Galaxy A16 5G OS 16.
Daniel
SA is running, and I can see it in the Task Bar "notification area", but I still can't start a scan manually, or open an SA window to see what scans have run, etc. My programmed daily scan should run tomorrow, I'll try to notice if it shows up.
Ken Z
SA is running, and I can see it in the Task Bar "notification area", but I still can't start a scan manually, or open an SA window to see what scans have run, etc. My programmed daily scan should run tomorrow, I'll try to notice if it shows up.
Ken Z
+63Please follow the steps closely!
- Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
- Be sure you add your Keycode to your Online Console: Webroot SecureAnywhere Online Console
- KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
- Download a Copy Here (Best Buy Geek Squad Subscription PC users click HERE) Let us know if it is the Mac version you need
- Uninstall WSA and Reboot
- Install with the new installer, enter your Keycode and DO NOT import any old settings as you can set it up as you like once it's done
- Let it finish it's install scan
- Reboot once again
Thanks,
Daniel 😉
Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Windows 11 Pro x64 for Workstations on my Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Samsung Galaxy A16 5G OS 16.
Apparently Windows never rebooted my pc after the problem update. I decided to try that before your suggested reinstall. After I manually rebooted ALL IS WELL! (I hope).
Thanks again
Ken Ziebarth
Thanks again
Ken Ziebarth
+63WSA updates don't ask for reboots but users with issues I always suggest reboots even when doing a clean reinstall to set the WSA drivers. Thanks for the update and hope all works well!@ wrote:
Apparently Windows never rebooted my pc after the problem update. I decided to try that before your suggested reinstall. After I manually rebooted ALL IS WELL! (I hope).
Thanks again
Ken Ziebarth
Cheers,
Daniel 😉
Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Windows 11 Pro x64 for Workstations on my Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Samsung Galaxy A16 5G OS 16.
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