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LEAP YEAR!

  • February 29, 2016
  • 9 replies
  • 44 views
F
Fresh Face
My expiriation date is 2-28-16, and the new Webroot will bill my credit card on 3-1-16.  No one planned for leap year, thus no coverage today. On hold with Geek Squad forever. Is there a shortcut online to fix this? Thanks 
 
 
Problem resolved after hours on phone with Geek Squad.  7 different reps.  Thnks for any and all sggestions. 
 
  

      9 replies

      Ssherjj
      Moderator
      Forum|alt.badge.img+62
      • Ssherjj
      • Moderator
      • February 29, 2016
      Hello fireball49,
       
      Welcome to the Webroot Community,
       
      Please do not worry because you are still protected for 30 days after your expired subscription just to give you more time if needed to renew and what not.
       
       
      Hope this helps?
       
      IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.3), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
      F
      Fresh Face
      • fireball49
      • Author
      • Fresh Face
      • February 29, 2016
      Geek Squad keeps transfer ing me, No one can fix, and in the meantime, I have NO firewall. The computer at Geek Squad shows I expire at midnight, but it expired 2-28-16. Can't someone fix this leap year glitch!
      F
      Fresh Face
      • fireball49
      • Author
      • Fresh Face
      • February 29, 2016
      will try thanks.  I don't want billed twice :) 
      Ssherjj
      Moderator
      Forum|alt.badge.img+62
      • Ssherjj
      • Moderator
      • February 29, 2016
      Hi fireball49,
       
      Sorry I think Best Buy/Geek Squad is who your subscription is with and they have to take care of this,
       
       
       I can ping our moderator and see otherwise...Right ??
       
       
      IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.3), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
      nic
      Forum|alt.badge.img+56
      • nic
      • Retired Webrooter
      • February 29, 2016
      Yep - contact them first and then let us know if you run into any problems.
        F
        Fresh Face
        • fireball49
        • Author
        • Fresh Face
        • February 29, 2016
        Thanks Sherry, I still can't turn on firewall.  
         
        Ssherjj
        Moderator
        Forum|alt.badge.img+62
        • Ssherjj
        • Moderator
        • February 29, 2016
        Not sure why your Firewall is off...What OS are you running? Are you talking about the Webroot Firewall?
        IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.3), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
        F
        Fresh Face
        • fireball49
        • Author
        • Fresh Face
        • February 29, 2016
        They just called me back.  Thanks.  It's just a glitch with the dates I am sure.  I do this for a living.  Thanks for your help Sherry....Sandy:D
          Ssherjj
          Moderator
          Forum|alt.badge.img+62
          • Ssherjj
          • Moderator
          • February 29, 2016
          Hi Sandy1
           
          You are most Welcome. Thanks for letting us know andf or all your patience.;)
          IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.3), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
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