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legacy system extensions - macos 10.15.4


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I just upgraded my Mac to 10.15.4, and it’s informing about legacy system extensions when Webroot started. And warned that it will not run in the next version. Wondering what Webroot will do to avoid that?

Best answer by TripleHelix

Hello @sgposner 

 

It’s best to Submit a Support Ticket as we can only do so much on the community. I don’t see v9.1.0.144 anywhere? https://answers.webroot.com/Webroot/ukp.aspx?pid=12&app=vw&vw=1&login=1&json=1&solutionid=1941#M910

 

Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue and support can take up to 48 hours to reply or a little longer because of COVID-19.

 

Thanks,

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8 replies

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  • New Member
  • 1 reply
  • March 25, 2020

I received the same message when I upgraded to macOS Catalina 10.15.4.  Is Webroot planning on addressing this issue?

 


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Glad I looked at Webroot Community page before attempting to update my mac to Catalina 10.15.4 . Hope Webroot is planning on addressing the above statedissue and gives us the OK to update


JeffPhilbin
New Member
  • New Member
  • 4 replies
  • July 3, 2020

At the end of June, I upgraded my MAC OS to Catalina 10.15.5.   Is there any progress with getting Webroot SecureAnywhere to work on MAC laptops.  I bought my MacBook Pro laptop in November 2019.  


TripleHelix
Moderator
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  • Moderator
  • 8902 replies
  • July 3, 2020

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Thanks for the many responses and help.  I’ve been so busy that I didn’t do any of the things mentions AND yesterday, miraculously, WR was updated to version 9.1.2.121 that is working  wonderfully with my mac OS Catalina 10.15.4.  Not sure how this happened, but a big Thank You to the WR Fairy.


ProTruckDriver
Moderator
Joaniebaloney wrote:

 Not sure how this happened, but a big Thank You to the WR Fairy.

Webroot Fairy? Good one. :wink:

 


  • New Member
  • 1 reply
  • July 12, 2020

I am running Catalina 10.15.5 and was getting the update available button, which was not activated.  Not sure what I did, since I tried several things, and now the WR screen is back to being green, but the version that I now have is 9.1.0.144. Scan is running but when I go into the Advanced Settings all fields are grayed out, and cannot be checked. 

Any suggestions, I am at a loss. 

Thanks in advance.


TripleHelix
Moderator
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  • Moderator
  • 8902 replies
  • Answer
  • July 12, 2020

Hello @sgposner 

 

It’s best to Submit a Support Ticket as we can only do so much on the community. I don’t see v9.1.0.144 anywhere? https://answers.webroot.com/Webroot/ukp.aspx?pid=12&app=vw&vw=1&login=1&json=1&solutionid=1941#M910

 

Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue and support can take up to 48 hours to reply or a little longer because of COVID-19.

 

Thanks,


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