Skip to main content
Customer Support Customer Support

Lock Screen problems and others too - Can you help?

  • January 2, 2015
  • 5 replies
  • 50 views
B
New Voice
Last week my Lock Screen locked.  When my computer starts up it takes multiple attempts at pressing the enter button to get it to go away so I can log in. Other problems started at the same time: I can't save downloads to files and I can't pull menu bars down to access files. Simple key commands: Ctrl C will not copy but it does make my screen larger.  I am running Windows 8.1 on a Toshiba Satillite L875.  Inte (R) Core(TM) i3-310M  CPU @ 2.40 GHz .   Is there help for my computer or should I start looking for a new one?

    5 replies

    Ssherjj
    Moderator
    Forum|alt.badge.img+62
    • Ssherjj
    • Moderator
    • January 3, 2015
    Hello bizzibee,

    Sounds like you have your hands full. Have you tried a System Recovery? Not sure if this is hardware related.
    EDIT
    Can you tell me how old your laptop is?
     
     
    Best Regards,
    IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.2), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
    Baldrick
    Gold VIP
    • Baldrick
    • Gold VIP
    • January 3, 2015
    Hi bizzibee
     
    I would try running SFC (System File Checker) and if that failed to find and resolve any corrupted system firls that you may have then I would go straight to running a non-destructive reinstall of Windows 8.1 (I can provide a link to a good & reputable web site that will guide you through the process; if interested in considering that and finding out more then please PM me).
     
    Regards, Baldrick
    Webroot SecureAnywhere Complete Beta Tester v9.0.24.49, imaged by Macrium Reflect v7.2
    Ssherjj
    B
    New Voice
    • bizzibee
    • Author
    • New Voice
    • January 4, 2015
    I haven't tried a systems recovery, I'm not sure how to begin.  My laptop is 2 1/2 years old.
    Ssherjj
    Moderator
    Forum|alt.badge.img+62
    • Ssherjj
    • Moderator
    • January 4, 2015
    Hello bizzibee,
     
    Would you try running SFC at the run/command as shown here http://support.microsoft.com/kb/929833
     
    Try this first then we will see if we need to do a System Restore.
     
     
     
    Please get back to us and let us know how it's going and if you need more help!
     
     
    Regards,
    IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.2), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
    Baldrick
    Gold VIP
    • Baldrick
    • Gold VIP
    • January 4, 2015
    Hi bizzibee
     
    Sorry to her that the SFC run that I suggested did not work for you.  PM sent re. the 'no reformat reinstall' option...as requested.
     
    Please let us know how you get on.
     
    Regards
     
     
    Baldrick
    Webroot SecureAnywhere Complete Beta Tester v9.0.24.49, imaged by Macrium Reflect v7.2
    Ssherjj
    Terms & ConditionsAccessibility statement