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Locked Out Of My WSA Account

  • January 1, 2019
  • 9 replies
  • 146 views

ProTruckDriver
Moderator
What's up Webroot? I'm locked out of my Account for both Beta and Paid. I can log in to get this:
 


 
Once I hit any link 1 or 2 I get this:
 


 
I hit "PC Security" I get this:
 


 
@

9 replies

Baldrick
Gold VIP
  • Gold VIP
  • January 1, 2019
Hi Dave
 
Just tried to replicate on my console and I am not seeing the issue. When I take the PC Security option everything performs/works as expected.
 
Looks like you may need to raise a Support Ticket on this one.
 
Regards, Baldrick

TripleHelix
Moderator
Forum|alt.badge.img+63
  • Moderator
  • January 2, 2019
Sorry @ I don't see any issues on my end either?

Ssherjj
Moderator
Forum|alt.badge.img+62
  • Moderator
  • January 2, 2019
Hi @,
 
Sorry to hear that. That is a pain.
 
But, I have checked my Mac and all is good here.
 
 

Jasper_The_Rasper
Moderator
Forum|alt.badge.img+54
Sorry to report @ but although I am on a windows machine I have no issues here either.

ProTruckDriver
Moderator
I got back into my account late last night and all is good now. I couldn't get in all day yesterday. Wondering if the error code is for maintenance on the website? Anyway I back to being a Happy Camper again. Thank you my friends for checking your accounts to see if they were working. 😃

Ssherjj
Moderator
Forum|alt.badge.img+62
  • Moderator
  • January 2, 2019
@ wrote:
I got back into my account late last night and all is good now. I couldn't get in all day yesterday. Wondering if the error code is for maintenance on the website? Anyway I back to being a Happy Camper again. Thank you my friends for checking your accounts to see if they were working. :D
Boondabah PTD! ;)

LLiddell
Forum|alt.badge.img+36
  • Retired Webrooter
  • January 2, 2019
@ wrote:
What's up Webroot? I'm locked out of my Account for both Beta and Paid. I can log in to get this:
 


 
Once I hit any link 1 or 2 I get this:
 


 
I hit "PC Security" I get this:
 


 
@
That's odd, I'm not aware of anything that could be causing this. Have you tried having support take a look yet?

Jasper_The_Rasper
Moderator
Forum|alt.badge.img+54
@ wrote:
I got back into my account late last night and all is good now. I couldn't get in all day yesterday. Wondering if the error code is for maintenance on the website? Anyway I back to being a Happy Camper again. Thank you my friends for checking your accounts to see if they were working. :D
 
Great news Dave.

nanjo1227
Forum|alt.badge.img+1
  • January 19, 2019
Have similar problem, sends me round and round even with new password. Can't write support ticket; without using password which is not accepted. Must be totally locked out.. Must wait until Monday or Tuesday due to long weekend.