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Question

Log in issues

  • January 19, 2026
  • 3 replies
  • 23 views
N
Fresh Face

Every time I go to log in WiFi security I have to get a new password.  I have done this several times.  Why does the system not remember my pass word.  I am trying to put WiFi security on a new computer now.  I have a pass for 5 computers.  I cannot get logged in because of this pass word issue.  Thankyou.

      3 replies

      ProTruckDriver
      Moderator

      Hello ​@NormL 

      With Wi-Fi Security problems it’s best to contact Webroot Support:

      Support: https://www.webroot.com/us/en/about/contact-us

      Business Support: https://www.webroot.com/us/en/business/support/contact

      Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.

       

       Mac Mini, M-4, 24 GB Memory, 1 TB SSD, macOS Sequoia 15.7.3 Satechi Stand and Hub with SSD Enclosure~Backup with: Time Machine, iCloud & Portable SSD. PWM: RoboForm. An Apple A Day, Keeps Microsoft Away" 👁¿👁 Spam Annihilater 👁¿👁
        N
        Fresh Face
        • NormL
        • Author
        • Fresh Face
        • January 21, 2026

        Can't get logged into my computer, its new and am adding to an existing plan. How do I fix it?

          TripleHelix
          Moderator
          Forum|alt.badge.img+63
          • TripleHelix
          • Moderator
          • January 21, 2026

          ​@NormL please keep in the same thread no need to start a new one and look above as to what ​@ProTruckDriver suggested as Webroot Support is the best to help with these types of issues.

           

          Thanks!

          Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Windows 11 Pro x64 25H2 for Workstations on my Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Samsung Galaxy A16 5G OS 16.
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