Skip to main content
Solved

long scan on external hard drive

  • December 9, 2016
  • 1 reply
  • 66 views

It has taken 6+ days to scan a 1tb external hard drive and it is still not done. It has found 10 malware? Why is this taking so long?
 

Best answer by ProTruckDriver

Hello stalee19, Welcome to the Webroot Community Forum.:D
 
That is a long time for scanning an external HD. Before you go any further please have the Experts at Webroot Support check out your system.
 
Please submit a Support Ticket or Contact Webroot Support to sort this problem. This service is FREE with a Paid Subscription.
Support Ticket System is Open 24/7
 
HTH,
Dave.;)

1 reply

ProTruckDriver
Moderator
  • Moderator
  • Answer
  • December 9, 2016
Hello stalee19, Welcome to the Webroot Community Forum.:D
 
That is a long time for scanning an external HD. Before you go any further please have the Experts at Webroot Support check out your system.
 
Please submit a Support Ticket or Contact Webroot Support to sort this problem. This service is FREE with a Paid Subscription.
Support Ticket System is Open 24/7
 
HTH,
Dave.;)