Skip to main content
Solved

Lost access control password

  • June 25, 2017
  • 3 replies
  • 46 views

Hello,
 
I am unable to remember which password I set within the WR application's "Access control" feature. This is the password set locally on the system to prevent settings from being changed. I am able to access my web console, as well as the email account it is registered to. If needed, I can also provide my key (and even when/where I purchased the software).
 
I appreciate any help you are able to give me, as I do not want to reinstall my Windows OS. To be clear, this is 110% my fault. The software is performing exactly as it should, not even allowing me to uninstall (so I can perform a clean installation) without the password. I have tried every trick I can think of, included launching the Windows uninstaller with LocalSystem privleges.
 
I have only been using WR for about 2 months now, but it is an absolutely fantastic security solution. I have used several other endpoint protection solutions, and none have even come close to WR's performance and minimal system resource utilization.
 
I really hope someone can help me out here, but either way, I will continue using WR. Especially after seeing first hand how resiliant it is.
 
quick note: This is WR Internet Sec. Plus, not complete. I hope it is OK that I posted it here.
 
Thanks!

Best answer by Baldrick

Hi dbieniek
 
Welcome to the Community Forums.
 
I will private message you with the solution as itis not somethingt hat we give/want to be known generally.
 
Regards, Baldrick

3 replies

Baldrick
Gold VIP
  • Gold VIP
  • Answer
  • June 25, 2017
Hi dbieniek
 
Welcome to the Community Forums.
 
I will private message you with the solution as itis not somethingt hat we give/want to be known generally.
 
Regards, Baldrick

  • Author
  • Fresh Face
  • June 26, 2017
Thank you! Working just as Baldrick said it would!

I have six subscriptions that are running on various flavors of Windows Server. It is installed on two Hyper-V host machines, and doesn't interfere whatsoever, even though MS recommends against running an anti-malware solution on the VM host..

WRSA is presently being used in combination with a host based f/w and WGFB-T50 network UTM. This combination has given us a lot of insulation from the constant attacks facing our public servers.

Anyhow, thanks again for all of your help.

Baldrick
Gold VIP
  • Gold VIP
  • June 26, 2017
Hi dbieniek
 
You are very welcome. Glad that the Community was able to come to your assistance. That is one of the many things that we are here for. :D
 
Regards, Baldrick