Running on a 2016 macbook pro, running Windows 10 in a Parallels VM
When I run a scan on the win10 VM, it say's everything is clean
When I shut down Win10 VM and run scan on Mac, it says everything is clean
When I start up the Win10 VM and run scan on Mac, it finds viruses on Win10 volume.
All of the files are .mui extension files.
My questions are:
Are these false alarms?
If not, can I trust Webroot for Windows to find viruses?
s.
Best answer by ProTruckDriver
Hello hoekma, Welcome to the Webroot Community Forum. ☺️
Since you are running Windows on a Mac computer I would have Webroot Support look at this before doing anything. Sending in a Support Ticket will automatically send Webroot logs to Support.
Please submit a Support Ticket or Contact Webroot Support to sort this problem. This service is FREE with a Paid Subscription.
Support Ticket System is Open 24/7
Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.
Hello hoekma, Welcome to the Webroot Community Forum. ☺️
Since you are running Windows on a Mac computer I would have Webroot Support look at this before doing anything. Sending in a Support Ticket will automatically send Webroot logs to Support.
Please submit a Support Ticket or Contact Webroot Support to sort this problem. This service is FREE with a Paid Subscription.
Support Ticket System is Open 24/7
Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.
