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Mac Voice Control Issue

D
Fresh Face
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HI,

Webroot (latest version) is not compatible with Voice Control on the Mac OS. Webroot disallows the ability to perform dictation when running on the Mac. When I quit Webroot, dictation with Mac’s Voice Control works fine.

Any chance that this issue can be corrected in a timely software update?

Thank you.

Best answer by Ssherjj

@dbcoleman hello and welcome to the Webroot Community, 

Submitting a Support Ticket as @TripleHelix has re commended would be the best option. But will you right click on Webroot in the upper right hand corner icon and click on "Pause Secure Keyboard Entry"and see if that helps with your issue? It's a temporary fix till Support gets back to you.

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    TripleHelix
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    • TripleHelix
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    • August 1, 2020

    Hello @dbcoleman 

     

    It’s best if you Submit a Support Ticket as it’s 24/7 and they will help you sort it out!

     

    Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.

     

    Thanks,

    Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Moto G9 Plus OS 11. "Take Them to the Train Station" ¯\_(ツ)_/¯
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    • August 1, 2020

    @dbcoleman hello and welcome to the Webroot Community, 

    Submitting a Support Ticket as @TripleHelix has re commended would be the best option. But will you right click on Webroot in the upper right hand corner icon and click on "Pause Secure Keyboard Entry"and see if that helps with your issue? It's a temporary fix till Support gets back to you.

    Windows Insider, iMac 2021 27 in i5 Retina 5, iMac OS Sonoma (14.7.2}, Security: iPads, W 10 & (VM:15), ALIENWARE 17R4, W10 Workstation, ALIENWARE 15 R6, W11, Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester. Security
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    • August 2, 2020

    Ssherjj,

    Thank you so much for your help! Very much appreciated!

    All the best,

    David

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    • August 2, 2020

    You're most welcome David! It was a pleasure to assist you! 😊

    Windows Insider, iMac 2021 27 in i5 Retina 5, iMac OS Sonoma (14.7.2}, Security: iPads, W 10 & (VM:15), ALIENWARE 17R4, W10 Workstation, ALIENWARE 15 R6, W11, Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester. Security
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