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Macaffe virus protection detected 2 threats on my computer but webroot did not see why not?

  • January 13, 2015
  • 1 reply
  • 44 views

Macaffe virus protection detected 2 threats on my computer but webroot did not see why not?

Best answer by Petrovic

Hello
The best thing to do is to Open a Support Ticketand ask Webroot Support to take a look and remove this for you.  There is no charge for this if you are a WSA license holder, with a current subscription.
+
Virus Removal Options
https://community.webroot.com/t5/Webroot-SecureAnywhere-Antivirus/Virus-Removal-Options/ta-p/54074
 
Also you can upload the file to Webroot here:
http://snup.webrootcloudav.com/SkyStoreFileUploader/upload.aspx?FOUR=Y&CMD=P40SUBMITFILE&AGENTPROFILE=RFTCWHF&InstanceMID=r89n1860130r5zq403r99z93n614r83r9r0843z01n57rp4005q53pp0p3p35xq2&LIC=FZZ3XPGZZ8406P894Z8X&LANG=pa&VER=17426&CSIPARTNER=7

1 reply

Petrovic
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  • Answer
  • January 13, 2015
Hello
The best thing to do is to Open a Support Ticketand ask Webroot Support to take a look and remove this for you.  There is no charge for this if you are a WSA license holder, with a current subscription.
+
Virus Removal Options
https://community.webroot.com/t5/Webroot-SecureAnywhere-Antivirus/Virus-Removal-Options/ta-p/54074
 
Also you can upload the file to Webroot here:
http://snup.webrootcloudav.com/SkyStoreFileUploader/upload.aspx?FOUR=Y&CMD=P40SUBMITFILE&AGENTPROFILE=RFTCWHF&InstanceMID=r89n1860130r5zq403r99z93n614r83r9r0843z01n57rp4005q53pp0p3p35xq2&LIC=FZZ3XPGZZ8406P894Z8X&LANG=pa&VER=17426&CSIPARTNER=7