so, I have had my computer crashing a lot recently and I thought its malware, so I tried Webroot. I was just thinking “install, scan, and remove” but I was wrong. it won't install! no matter how many times I try, its just stuck on that, I let it make changes and everything, just get stuck Again… I need some help, I want to scan my system badly and I already bought it, thats a waste of money. Thanks :D’
Answer
MacBook Pro Stuck on "authenticating installation" how to fix?
Best answer by TripleHelix
Okay it’s best!
Technical Support
+63Hello
Can you tell us what OS version you are using? If you have Catalina or Big Sur then use this link to download the correct installer for those 2 OS’s ONLY: https://mac.webrootmultiplatform.com/production/wsa-mac/10.15/9.1.5.87/WSAMAC.dmg
If another OS version then please Submit a Support Ticket to get help.
Thanks,
Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Windows 11 Pro x64 for Workstations on my Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Samsung Galaxy A16 5G OS 16.
Hello
Can you tell us what OS version you are using? If you have Catalina or Big Sur then use this link to download the correct installer for those 2 OS’s ONLY: https://mac.webrootmultiplatform.com/production/wsa-mac/10.15/9.1.5.87/WSAMAC.dmg
If another OS version then please Submit a Support Ticket to get help.
Thanks,
I am on 11.2.3 macOS Big Sur. I will try and reinstall through the link. if it doesn't work what should I do then?
“If you have Catalina or Big Sur then use this link to download the correct installer for those 2 OS’s ONLY: https://mac.webrootmultiplatform.com/production/wsa-mac/10.15/9.1.5.87/WSAMAC.dmg”
When I download it says this: This file may harm your computer. are you sure you would like to keep it?”
does it harm your computer or is this a false alarm?
+63The download is safe and directly from Webroot. If you continue to have issues contact Support! Submit a Support Ticket
Thanks,
Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Windows 11 Pro x64 for Workstations on my Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Samsung Galaxy A16 5G OS 16.
im going to contact Webroot. I already have actually even with the new download its stuck on that one part. thanks for trying to help though! :D
+63Okay it’s best!
Technical Support
Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Windows 11 Pro x64 for Workstations on my Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Samsung Galaxy A16 5G OS 16.
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